Accommodation Management with Student Roost Case Study Student Roost's busiest time is the end of the academic year, when all hands are on deck to check, clean and prepare accommodation for the summer... CASE **STUDY** Student Roost manages their student rooms with mpro5... **INTRODUCTION** Student Roost manage over 20,000 bedrooms and other student spaces across the UK... SMART STUDENT SERVICE Student Roost's busiest time is the end of the academic year, when all hands are on deck to check, clean and prepare accommodation for the summer season – when these rooms will be available to holiday goers. We worked with Student Roost to create a tailored works management platform and mobile field application that they can use to manage the whole turnaround process. Staff use the app to carry out everything from initial inspection to maintenance and 'lock and leave'. mpro5 captures the data in real time and aggregates information on their sites in a centrally managed database. INSIDE THIS CASE STUDY... THE RESULTS Student Roost now have a single source of the truth for all their accommodation management... Skip to section > THE PROBLEM Managing the estate of the third largest student accommodation providers in the UK is no easy feat.... Skip to section > THE SOLUTION We worked with the team at Student Roost to create custom jobs that get pushed out to users of the mobile app... Skip to section > THE **RESULTS** Student Roost now have a single source of the truth for all their accommodation management... EFFICIENCY AND PRODUCTIVITY... A STUDENT ROOST DASHBOARD Student Roost have a smart works management platform that gives them the infrastructure to work efficiently, thoroughly and with total visibility. They can now: ✅ Track and evidence damages properly. ✅ Recover costs that they would normally have to absorb. ✅ Speed up their processes, without compromising on quality. ✅ Keep track of everything easily using their real-time dashboards and easy reporting. ✅ Manage maintenance, service jobs and Student Well-being. Plans for the future include a student portal, which will allow students to go online to request services including maintenance or security. Now we can work smarter and provide our students with a far better service, while also turning our rooms around quickly to be ready for our summer crowd.” Spencer Lee, IT Service Owner and Application Support THE **PROBLEM** Managing the estate of the third largest student accommodation providers in the UK is no easy feat.... A PATCHWORK OF LEGACY SYSTEMS Managing the estate of the third largest student accommodation providers in the UK is no easy feat, particularly when Student Roost have a tight turn-around window for making the rooms ready for holiday makers. They were using a patchwork of legacy systems, excel spreadsheets, WhatsApp and email to manage this process as well as year-round maintenance and cleaning. Monitoring remedial actions was time intensive and it was difficult to see the whole picture. This resulted in additional costs and lost time, but it was also making it difficult to prove damages incurred during a students’ stay, meaning that the cost of damages was spiralling. Not being able to prove damages incurred was costing us severely. We also desperately needed a way to bring order to the chaos of getting everything done in time for the holidays.” Spencer Lee, IT Service Owner and Application Support THE **SOLUTION** We worked with the team at Student Roost to create custom jobs that get pushed out to users of the mobile app... ALERTING, ACTION, INSIGHT - MAKING ACCOMODATION MANAGEMENT SIMPLE These smart workflows contain the custom forms needed to guide users through every task during a room turnaround. Crucially, mpro5 captures the data needed to prove damages and understand operations. Workflows cover everything from initial inspection to maintenance, cleaning, fixing issues, 'bag and bin' and 'lock and leave'. Answers to the questions in these forms can trigger remedial actions being sent out to the appropriate team, whether it’s maintenance or for additional assistance. This data is collated in the cloud and surfaced in Power BI dashboards that present the data in a digestible way to facilitate further insight and intelligence-driven business decisions.
