Each engineer has saved enough time to make at least three additional service visits a week, through automated parts ordering.
Tracking the stock on every van using mpro5 has freed their time up even further.
The company also has a more in depth understanding of their client base. Illy’s favourite form is the ‘snap a lead’, which allows their field staff to take a picture of a café selling a competitor’s coffee. The photo is linked with GPS location data to give the sales team more potential customers to target directly.
In short, they work smarter, not harder, delivering an even better level of service to their customer base and still having time to talk to new prospects.