Digitalisation in Catering Guide

With rising prices, supply chain strains and the struggle to find new staff, the market for catering is a tough place to be.

A GUIDE TO DIGITALISATION IN CATERING

How a digital solution can help you to save time, reduce costs and ensure a consistently quality offering...

INTRODUCTION: WHY GO DIGITAL?

Is your catering business ready for digitalisation...

DIGITALISATION, NOT JUST A 'NICE TO HAVE'

With rising prices, supply chain strains and the struggle to find new staff, the market for catering is a tough place to be.

You're expected to do more with less, while still protecting your brand and reputation for safety, quality and consistency.

The good news is that a works management platform can digitalise many of your processes, making them more reliable, easier to follow, and providing more trustworthy data on critical safety and brand standards checks.

We've put together this guide to digitalisation in catering that explains what this might look like in daily operations, and the cost savings and service improvements it can enable.

FOOD QUALITY

H&S COMPLIANCE

BRAND STANDARDS

TOTAL VISIBILITY

Compliance is of course a priority for us and part of that is completing audits. Now we have mpro5 it is so much easier to do these quickly and, crucially, do them right.”

Lorraine Foyle, Head of Food and Transformation - Compass Group

WHAT ARE THE BENEFITS?

How digitalisation protects your employees, keeps customers safe and maintains your brand...

WORKING SMARTER, NOT HARDER...

Minimising your risk
A good food safety record builds trust with your customers and keeps everyone safe, but if you work across multiple sites, collecting this data, verifying it and making sense of it can be challenging.

The consequences of mistakes can, as we all know, be severe - reputationally, financially and for the well-being of your customers.

Seeing is believing
Our platform gives your sites and head-office real-time visibility of compliance in as much detail as you need, letting you see at a glance what's going on.

Our smart workflows help your teams to ensure nothing slips by, and answers to certain questions can trigger remedial actions that help them to rectify any issues.

Crucially, when something does go wrong, you can find out where, how and why it happened just by using your dashboard.

YOUR BRAND STANDARDS MATTER

When it comes down to it, your identity as a company is defined by your brand standards and the quality of your offering.

Through careful consideration you've mapped your planograms, you've settled on your merchandising plan and you've crafted your menus. But how do you know these standards are being followed?

In the era of social media, it only takes one bad meal to colour your reputation.

Total Visibility
Digitalising your processes, aggregating this data centrally and displaying it using dashboard visualisations allows you to have total visibility of your operations and makes it easy for your teams to know what to do to get everything just right.

And when you do want to change things up, you'll have far more detailed data on what the effect has been, how well it's been understood by your teams and where further improvements can be made.

BENEFITS
Food Quality Assurance	✅
Consistent Brand Standards	✅
Efficient Communication	✅
Total Visibility	✅
Spot Trends	✅
Better Business Decisions	✅

DIGITALISING LOGBOOKS

Let's face it, as important as they are, no one likes paper logbooks.

They are easily forgotten or filled out after the fact. The data, which is already unreliable, is totally invisible until someone manually collects and inputs it into your database. Or worse still, until your audits come around.

Go Digital
Digitalisation will fundamentally shift the way you approach compliance.

It will turn processes into a mobile, convenient and reliable way for your employees to record safety checks and brand standards.

Audits can be completed on site without a physical visit from head-office, and you'll get the data back instantly.

It will completely remove the need for paperwork, and all of the admin burden that goes along with it.

You'll be able to spot issues before they become problems, and you'll have real visibility of every site.

Cultural Change
Digitalisation brings you closer to your teams, improves accountability and makes it far easier for employees to complete logbooks so they can focus on your customers.

Implementing tools that improve the working lives of your employees will demonstrate a commitment to their well-being, at a time when everyone is stretched thin.

DIGITALISATION WILL CHANGE THE WAY YOU WORK

REMOTE MONITORING (Internet of Things)

How can sensors help you work smarter?

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TRANSFORM YOUR SITES WITH REMOTE MONITORING

Remote Monitoring, AKA The Internet of Things, is basically a network of sensors that can give you a data feed on anything physically at your site.

For example, a temperature sensor can give you regular updates on your fridges and freezers, eliminating the need to manually check this everyday, giving you more time to serve customers.

If the fridge breaks, the same sensor can trigger a job being sent to your maintenance team to fix the problem, and they can close the feedback loop by using their works management application.

All this data can be hooked into your operations dashboards for full visibility.