INTRODUCTION

Compass Denmark are finding new ways to bring innovative services to their customers and get ahead of the competition...

DYNAMIC SCHEDULES AND EXCEPTIONAL SERVICE

FM providers are increasingly expected to deliver more value using the resources they already have.

Covid has highlighted the idea that customers are assured by tangible evidence of cleaning in action, that closing the gap between the users of the building and the facilities staff can improve the level of service.

We are working with Compass Group Denmark to develop and iterate on just this: using the Internet of Things, call buttons and our smart workflow management platform to improve service, increase attentiveness to user needs and still meet day-to-day requirements for their client, Total Energies.

INSIDE THIS CASE STUDY...

THE RESULTS

Total Energies employees have been impressed by the service that call buttons provide and the speed of response to jobs.

This elevates Compass beyond a standard FM offering by providing dynamic cleaning and exceptional service.

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THE PROBLEM

It’s widely accepted that digitalisation in FM is the next logical step, but it can be a daunting project both in terms of implementation as well as making a compelling business case with a significant ROI.

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THE SOLUTION

There were two key objectives for implementation. The first was to bring substantial ROI on the new IoT network and the second was to target cleaning in the areas it was needed most and, through saved hours and more targeted responses, add value to the service provided.

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Developing a new concept from the ground up has been an inspiration, and mpro5 has made it possible for us to exceed the customer's expectations.”

Elsie Reitzel, Team Manager at Compass Denmark