It’s widely accepted that digitalisation in FM is the next logical step, but it can be a daunting project both in terms of implementation as well as making a compelling business case with a significant ROI.
Flexible working patterns have also reduced demand and footfall on sites.
Cleaners need to be agile enough to prepare rooms for varying numbers of users, as well as responding visibly to changes in demand for these spaces.
Cleaning by routine is inefficient, but a lack of data limits attempts to work dynamically.
For users, it could take hours or even days to get a problem dealt with, as it wasn’t clear who to notify or how to.