There were two key objectives for implementation.
The first was to bring substantial ROI on the new IoT network and the second was to target cleaning in the areas it was needed most and, through saved hours and more targeted responses, add value to the service provided.
The first component of Compass’ IoT network is call buttons, which were installed across five floors in kitchens and copy rooms. Users can press a call button to report a fault with a coffee machine for example, and this will send an alert directly to the relevant team.
A team can then action this alert by going to the kitchen in question and scanning a QR tag, which loads the correct workflow to guide them through any processes and give proof of task completion, closing the feedback loop.
The mpro5 platform was configured specifically for Compass’ needs and adoption was aided by live configuration calls and user walkthroughs.
With the success of the initial implementation of mpro5, the group plan to rollout more features, including sensors (which are currently being tested to measure footfall in copy rooms and bathrooms). Moving in stages, Compass can rigorously test each use case and then adapt the model based on its utility.