Incentive QAS had recognised that smart cleaning was the way forward for their business, but they were burdened with software that was hurting more than it was helping.
The software had poor web capabilities and inadequate support that then became unavailable entirely, leaving them without any help.
Getting useful data out of the system was a drawn-out process and it was inflexible, making adapting the software to evolving requirements difficult.
In short, they were paying for a redundant solution that created more work for its users than it saved.
