mpro5: The Smart App Solution digitizing hospital maintenance.

Managing the estates and facilities of any NHS trust is no easy task, and this is even more challenging for Coventry and Warwickshire Partnership Trust...

CASE STUDY

mpro5 digitizes hospital maintenance processes for staff and service providers...

INTRODUCTION

Managing building maintenance of hospitals is no easy task...

DELIVERING AN EFFICIENT AND SAFE SERVICE

Managing the building maintenance of any hospital is no easy task, and this was even more challenging for a group of hospitals in Coventry, England which has more than 90 different sites to manage.

The hospital use mpro5 to digitize many of the functions of their previously over-burdened help desk, enabling staff and 125 subcontractors to manage processes using our Smart App Solution.

Encouraged by the huge increase in efficiency mpro5 has facilitated, the trust is expanding the system to manage works including fire safety checks and auditing.

INSIDE THIS CASE STUDY...

THE RESULTS

CWPT have streamlined their helpdesk, making it more efficient and effective...

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THE PROBLEM

Managing 110 varied buildings in a healthcare setting, where safety is paramount, is a sprawling challenge....

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THE SOLUTION

With an urgent deadline of six weeks before their existing system was switched off, we fully configured and deployed mpro5 within just four...

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mpro5 covered more ground in six weeks than our old system did in three years. This was the first step in realising my vision of the Estates Department at CWPT.”

Sat Padda, Senior Compliance Manager

THE RESULTS

CWPT have streamlined their helpdesk, making it more efficient and effective...

MPRO5 HAS FREED UP CRUCIAL TIME AND RESOURCES FOR THE HOSPITAL'S SMALL BUILDINGS TEAM.

The hospital's helpdesk has been reduced from nine people to just two, freeing up department time to focus on more complex tasks such as assessing completed work.

Reporting is also far quicker and easier thanks to mpro5's cloud based database, accessible reporting functions and dashboards.

Double data entry has also been cut as contractors use mpro5 to send data straight to the cloud.

Now that the system is well-established, the trust is gradually bringing in more and more functions to the mpro5 platform, including logistics, jobs and fire checks.

77%

INCREASE IN HELPDESK EFFICIENCY

THE PROBLEM

Managing 110 varied buildings in a healthcare setting, where safety is paramount, is a sprawling challenge....

Manually administering work across the hospital was time-consuming and inefficient.

Contractors carry out most of the repairs, maintenance and inspections for the hospital that keep sites safe and operational.

mpro5 has digitized 171 functions, modernizing processes, eliminating paperwork and ensuring compliance.

Auditing reports and dashboards show managers where efficiencies are being made and real time alerting means that the hospital is always aware of potential problems.

THE SOLUTION

With an urgent deadline of six weeks before their existing system was switched off, we fully configured and deployed mpro5 within just four...

MAKING DYNAMIC BUILDING MANGEMENT SIMPLE

On a day-to-day basis, mpro5 removes the need for the hospital estates team to chase jobs and, at the same time, enables them to monitor the performance of contractors.

Tasks are scheduled using the mpro5 cloud based planner, and mpro5 ensures the timely completion of jobs.

The platform also provides overviews of any building and the reactive tasks which have taken place.

The hospital plans to expand the use of mpro5 into other areas including cleaning and fire risk assessments. mpro5's team can configure new processes in days.

“The opportunities with mpro5 are endless, you just need the education and the appetite to want to see the change.”

Sat Padda, Senior Compliance Manager