Their SQR solution was missing key functionality, lacked flexibility and, crucially, was unable to deliver accurate scoring to RNP.
As a result of this, Northern were struggling to deliver on their committed obligations within their franchise agreement with RNP, which was causing a great deal of strain with stakeholders.
No meaningful data was available without a huge amount of manual intervention and compliance reporting was cumbersome and time consuming.
Worst of all, the data was no longer trustworthy, causing further conflict within the business and external stakeholders.
