EIGHT STEPS TO PROACTIVE COMPLIANCE
Compliance can often feel like it controls your operations, draining time and resources for little benefit. But with a smart digital solution...
TAKE BACK CONTROL AND DRIVE VALUE
Compliance can often feel like it controls your operations, draining time and resources for little benefit. But, with a smart digital solution you can wrestle back control, manage your processes and get value from this data.
This gives you the information to make improvements and influence cultural change in your business.
Here are eight steps to digitalisation that will result in cleaner, safer stores and, ultimately, a distinctly smoother customer experience...
JUST EIGHT STEPS
TO A CONSISTENT, HIGH QUALITY SHOPPING ENVIRONMENT AND CUSTOMER EXPERIENCE
1. HOW WILL COMPLIANCE BE DIFFERENT?
Digitalisation will change not just what you work on but how you work.
Your data will no longer be in silos, so it will be feasible to delete checks that are duplicated across different procedures.
And at first, you might find your compliance levels actually drop, because you're seeing a true picture for the first time.
Service, flexibility and scalability are all key indicators of a good platform.
The solution you choose will ideally be made up of a mobile app, a platform, a powerful database. You want something that with open integration so that it can use data from your legacy systems.
Data structuring and tailored dashboards are also useful for maximising value from your data.
3. ACCESSIBLE AND RELIABLE HARDWARE
If your hardware is unreliable or obtuse, then adoption rates will be poor.
Accessibility and reliability are your main criteria for devices. You will have to balance security against the practical need for these to be readily available for all your employees to complete their tasks.
Consider removing barriers to entry such as prohibitive MDM policies. BYOD (Bring Your Own Device) and SSO (Single Sign On) can also make adoption easier.
4. REMOTE MONITORING (IOT)
Remote monitoring is an incredibly powerful technology, but it can be easy to get carried away.
Start by being clear on your goals and exactly what you want to achieve. Consider whether adding more sensors will really bring you the return on investment you desire. Deployed properly, remote monitoring sensors can significantly reinforce a number of your key processes, and make the investment more than worth it.
Your digital solution will require a stable internet connection to send and receive data.
Make sure you have the infrastructure in place to cope with this. One simple solution is to use your customer WiFi to sync data.
The secret to successful adoption is to really understand your team’s needs and behaviours together with their relationship with technology.
Get users involved early in the process to develop the right training for them.
Some might want formal training through demonstrations, videos and other online resources, whilst others may prefer to be shown how to use technology by another colleague in a real-life environment.
Understanding potential concerns and talking to your teams about the benefits of the new processes for them will ensure an open, forward looking, dialogue.
Some employees may be resistant to the change or wary of a perceived move towards ‘big brother’.
Digitisation puts compliance at the forefront of daily duties, but with time your teams will appreciate the additional accountability and structure that works management provides.
7. EMBRACE THE
Being able to react to data in real-time will make you more agile, and, in the long term, automated reporting will be more efficient and reliable.
Knowing who needs what data and in what form, whether it’s a live dashboard for a store manager, a report for the board or an external audit, will help to shape the solution.
Going fully digital and creating one source of the truth will make reporting easy, and tailoring the available data for different levels of your organisation will be key to maximising this value.