Retail Logbook Playbook

You are probably striving to provide a consistent, safe, high-quality experience for your customers. Whether you’re in a school, restaurant, Quick...

A FAST AND EFFECTIVE SOLUTION FOR STORE LOGBOOKS

How your retail business will benefit from digitalisation...

TRIED, TESTED & TRUSTED BY

WHAT IF YOUR STORES WERE AUDITED TOMORROW?

How long would it take you to produce your evidence and how confident would you be that your data is reliable?

INTRODUCTION

If your answer to the question is, "It takes a long time and the data is unreliable," then it's time for a change...

Providing a clean, safe, high quality shopping experience for your customers is what makes you stand out from the crowd. As part of this drive, you may already aspire to a digitised logbooks solution that helps you to create cleaner and safer stores.

But you're likely stuck with paper based logbooks, which are expensive, laborious, difficult to manage, open to misinterpretation and full of easy-to-ignore processes.

Measurement and reporting is difficult, as is the validation of compliance with your safe & legal processes.

You need a solution to your logbooks that supports continuous improvement and proactive compliance - that solution is full digitalisation.

DIGITALISATION CAN IMPROVE PRODUCTIVITY, GENERATE COST SAVINGS AND MITIGATE BUSINESS RISK.

THE BENEFITS OF DIGITALISATION

Enhanced safe & legal compliance, data driven improvements, risk mitigation, productivity gains, cost savings...

THE BENEFITS OF DIGITALISATION

1) ENHANCED SAFE & LEGAL COMPLIANCE

Not only will compliance be accurately recorded and easily stored, it’s also far easier to demonstrate. An audit of paper records could take weeks, but an audit of properly structured data could take just a few minutes.

2) SEEING IS BELIEVING

With a firmer grip on your safe & legal compliance and brand standards, you can ensure your reputation for consistently clean and safe stores, and a high quality customer experience.

3) DATA DRIVEN IMPROVEMENTS

Real-time data in a dynamic and digestible format is invaluable for live and historical overviews. You can spot trends, make informed changes to operations, and have the data to measure effectiveness of any new process.

4) MITIGATE RISK

Being able to access irrefutable evidence from a structured database will save your back-office and legal teams countless hours. Dynamic data ensures a full audit trail for every workflow check completed, and allows you to swiftly and accurately investigate any incident.

A digital solution could save your business millions every year in claim investigations and payouts.

5) PRODUCTIVITY GAINS

Back-office staff need no longer spend time on manual data input, extraction or duplication and your store teams can easily and quickly provide you with information as they work.

6) COST SAVINGS

mpro5 provides the opportunity for almost immediate cost savings aside from improvements to efficiency and productivity. Printing costs and precious staff time can be recovered, as well as costs associated with compliance and litigation, which can be in the millions for large retailers.

WHERE TO START?

Remodelling your entire logbooks regime, regardless of how ineffective it might be, can be daunting. This is where mpro5 comes in...

Remodelling your entire logbooks regime, regardless of how ineffective it might be, can be daunting. This is where our market-leading experience can help you to simply and effectively transform your business.

Our client, one of the world’s biggest retailers, effectively manages over 160 workflows across 3,000 sites and 130,000 employees, using mpro5.

Our advice is simple, we start with one or even two processes, fully testing the platform in your environment and tweaking it as we go.

Once you're happy with it, we roll out gradually, store by store, process by process. By scaling our solution up as we configure it for your business, we slowly transform your operations without ripping up the floorboards.

WHERE TO START?

63%

Reduction in daily compliance checks after digitisation for our client.

EIGHT STEPS TO PROACTIVE COMPLIANCE

Compliance can often feel like it controls your operations, draining time and resources for little benefit. But with a smart digital solution...

TAKE BACK CONTROL AND DRIVE VALUE

Compliance can often feel like it controls your operations, draining time and resources for little benefit. But, with a smart digital solution you can wrestle back control, manage your processes and get value from this data.

This gives you the information to make improvements and influence cultural change in your business.

Here are eight steps to digitalisation that will result in cleaner, safer stores and, ultimately, a distinctly smoother customer experience...

JUST EIGHT STEPS

TO A CONSISTENT, HIGH QUALITY SHOPPING ENVIRONMENT AND CUSTOMER EXPERIENCE

1. HOW WILL COMPLIANCE BE DIFFERENT?

Digitalisation will change not just what you work on but how you work.

Your data will no longer be in silos, so it will be feasible to delete checks that are duplicated across different procedures.

And at first, you might find your compliance levels actually drop, because you're seeing a true picture for the first time.

2. PICK YOUR PLATFORM

Service, flexibility and scalability are all key indicators of a good platform.

The solution you choose will ideally be made up of a mobile app, a platform, a powerful database. You want something that with open integration so that it can use data from your legacy systems.

Data structuring and tailored dashboards are also useful for maximising value from your data.

3. ACCESSIBLE AND RELIABLE HARDWARE

If your hardware is unreliable or obtuse, then adoption rates will be poor.

Accessibility and reliability are your main criteria for devices. You will have to balance security against the practical need for these to be readily available for all your employees to complete their tasks.
Consider removing barriers to entry such as prohibitive MDM policies. BYOD (Bring Your Own Device) and SSO (Single Sign On) can also make adoption easier.

4. REMOTE MONITORING (IOT)

Remote monitoring is an incredibly powerful technology, but it can be easy to get carried away.

Start by being clear on your goals and exactly what you want to achieve. Consider whether adding more sensors will really bring you the return on investment you desire. Deployed properly, remote monitoring sensors can significantly reinforce a number of your key processes, and make the investment more than worth it.

5. CONNECTIVITY

Your digital solution will require a stable internet connection to send and receive data.

Make sure you have the infrastructure in place to cope with this. One simple solution is to use your customer WiFi to sync data.

The secret to successful adoption is to really understand your team’s needs and behaviours together with their relationship with technology.

Get users involved early in the process to develop the right training for them.

Some might want formal training through demonstrations, videos and other online resources, whilst others may prefer to be shown how to use technology by another colleague in a real-life environment.

6. ADOPTION

Understanding potential concerns and talking to your teams about the benefits of the new processes for them will ensure an open, forward looking, dialogue.

Some employees may be resistant to the change or wary of a perceived move towards ‘big brother’.

Digitisation puts compliance at the forefront of daily duties, but with time your teams will appreciate the additional accountability and structure that works management provides.

7. EMBRACE THE
CULTURAL SHIFT

8. REPORTING

Being able to react to data in real-time will make you more agile, and, in the long term, automated reporting will be more efficient and reliable.

Knowing who needs what data and in what form, whether it’s a live dashboard for a store manager, a report for the board or an external audit, will help to shape the solution.

Going fully digital and creating one source of the truth will make reporting easy, and tailoring the available data for different levels of your organisation will be key to maximising this value.