Retail Logbooks with Tesco Case Study

Logbooks have long been a cornerstone of daily operations in retail, but many large retailers are still stuck with paper forms that hurt the business...

CASE STUDY

mpro5 transitions logbooks from paper to platform for Tesco...

INTRODUCTION

Working in retail, you know how important logbooks are. You use them every day to evidence compliance for audits and reports...

LIFTING THE COMPLIANCE BURDEN

Logbooks have long been a cornerstone of daily operations in retail, but many large retailers are still stuck with paper forms that hurt the business more than they help.

They are laborious, unreliable and untrustworthy, difficult to extract data from and effectively remain invisible until an accident happens.

For the past 10 years we've worked with the UK's biggest retailer to transform their logbooks, digitising daily processes and providing visibility, action and insight.

INSIDE THIS CASE STUDY...

THE RESULTS

Our client now has a digital solution that's easier to use and harder to get wrong...

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THE PROBLEM

Before we came along, our client used paper logbooks for all daily checks. This made the data difficult to verify...

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THE SOLUTION

Our client already used our software to manage housekeeping, cleaning health checks and auditing, so they were keen to give logbooks the digital makeover too...

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THIS NEW DIGITISED SYSTEM FOR OUR LOGBOOKS IS GREAT, IT’S EASIER TO USE & HARDER TO GET WRONG”

John Lamont, Head of Capacity

THE RESULTS

Our client now has a digital solution that's easier to use and harder to get wrong...

SMART DIGITAL LOGBOOKS

This new digitised system is greener and more efficient, cutting out double data entry and over £1million in print costs.

Management can now spot trends, identify pain points and change cultural behaviour, to proactively improve their processes rather than passively recording compliance.

mpro5 has helped them streamline operations, reducing the total amount of checks by 63%.

Accidents have been reduced and injury claims can be quickly investigated and verified with time and date-stamped data.

Employees have appreciated how easy mpro5 is to use, and the clear guidance and accountability provided by workflows.

63%

REDUCTION IN DAILY CHECKS

£1m

SAVED IN PRINTING COSTS

£25m

SAVED IN CLAIMS COSTS

THE PROBLEM

Before we came along, our client used paper logbooks for most daily checks. This made the data difficult to verify...

TIME CONSUMING, COSTLY AND UNRELIABLE

Tesco were stuck with paper logbooks, which were hurting the business more than they were helping.

This made the data difficult to verify, and it was tempting for busy employees to fill them out ‘as and when’ without properly following the process.

All this data was siloed into more than 160 paper logbooks across the company, making it difficult to navigate and impossible to visualise for insight until the next audit.

Follow-up actions were difficult to implement and even harder to track.

THE SOLUTION

Our client already used our software to manage housekeeping, cleaning health checks and auditing, so they were keen to give logbooks the digital makeover too...

MAKING COMPLIANCE SIMPLE

All of our client's logbooks were digitised. We converted them into simple workflows that can be done on the go using our mobile app.

mpro5 was then integrated into their back-office analytics solution to view data in a way that was most useful to them.

We also configured mrpo5 to send out remedial actions automatically if something isn't right. For example, if a fridge temperature check is recorded as being too high, a maintenance team will be told what's gone wrong and where. The platform then tracks the job so managers know when the problem has been dealt with.

All this happens in real time, giving visibility, driving actions and encouraging insight.